插件简介
CXone Agent Browser Extension
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
其他信息
ID ihgfdecdmhcckcnlhgfciplpbpmmjmdl
版本 1.0.27 上次更新日期 2024年4月1日 大小 594KiB 语言 支持1
种语言 开发者
chad.pritchard@niceincontact.com
75 W Towne Ridge Pkwy tower 1 Sandy, UT 84070-5523 US 适用浏览器谷歌浏览器、其他Chromium内核的浏览器
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